At freejili, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming programme gives every Filipino player the tools and support they need to play smart.
freejili takes responsible gaming seriously. Here's how we protect every player on our platform — from Manila to Cebu, Davao to Quezon City.
Need a break? freejili's self-exclusion feature lets you temporarily or permanently block access to your account. Requests are processed immediately by our 24/7 support team — no questions asked.
Set daily, weekly, or monthly deposit and loss limits directly on your freejili account. Once set, limits take effect immediately and can only be increased after a mandatory cooling-off period.
freejili can send you automatic reminders when you've been playing for a set amount of time. Keeping track of how long you play is one of the simplest ways to stay in control of your gaming.
Every freejili player must verify their age during registration. We use government-issued Philippine IDs to confirm that all players are 21 years or older before any real-money gaming is permitted.
Our reality check feature displays a summary of your gaming session — time played, total wagered, and net result — at regular intervals so you always have a clear picture of your activity.
Our dedicated support team is available around the clock via live chat. Whether you need to set a limit, request self-exclusion, or just talk to someone, freejili's team is always here for you.
Gaming at freejili is meant to be an enjoyable form of entertainment — not a way to make money or escape from problems. For the vast majority of Filipino players, online casino games, slots, bingo, and sports betting are a fun pastime. But we also know that for some people, gambling can become a problem, and that's why freejili has built one of the most comprehensive responsible gaming programmes available to players in the Philippines.
Whether you're a regular player in Makati, a weekend slots fan in Cebu, or a sports bettor following the PBA season from Davao, freejili's responsible gaming tools are available to you at any time — free of charge, with no judgment. We are committed to making sure that every freejili player has the information, tools, and support they need to keep gaming fun and under control.
Important Reminder: Gambling should never be used as a way to recover financial losses, pay debts, or solve money problems. If you find yourself gambling to chase losses or feeling anxious when you're not playing, please use freejili's self-exclusion tools or contact our support team immediately.
freejili gives you full control over your gaming experience. All of the following tools are available to every registered freejili player and can be activated at any time by contacting our 24/7 support team via live chat.
Self-exclusion allows you to voluntarily block yourself from accessing the freejili platform for a set period — from 30 days up to permanent exclusion. During a self-exclusion period, your account will be suspended, you will not receive any marketing communications from freejili, and you will not be able to reopen your account until the exclusion period has expired. Self-exclusion requests are processed immediately by our support team.
Set a maximum amount you can deposit into your freejili account per day, week, or month. This is one of the most effective ways to manage your gaming budget. Once a deposit limit is set, it takes effect immediately. If you wish to increase your limit, a mandatory cooling-off period applies before the increase becomes active — giving you time to reconsider.
A loss limit caps the total amount you can lose within a defined period. Once your loss limit is reached, freejili will automatically prevent further wagering until the limit period resets. Like deposit limits, loss limits take effect immediately and can only be increased after a cooling-off period.
Set a maximum session duration for your freejili gaming sessions. When your session time limit is reached, you will receive a notification and be given the option to continue or log out. You can also set regular reality check reminders that display a summary of your current session at intervals you choose.
If you feel you need a short break but are not ready for full self-exclusion, freejili offers a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot make deposits or place wagers. This gives you space to reflect without permanently closing your account.
If you are concerned about receiving promotional offers that may encourage you to play more than you intend, you can opt out of all freejili marketing communications at any time. Simply contact our support team or update your account preferences, and we will stop sending you bonus offers, promotions, and gaming-related notifications immediately.
Activating any responsible gaming tool on freejili is quick and straightforward. Follow these steps to get started:
Visit the freejili platform and log in using your registered email and password. If you have forgotten your login details, use the account recovery option on the freejili Login page.
Click the live chat icon on the freejili platform to connect with our 24/7 support team. Our agents are trained in responsible gaming and will assist you without judgment.
Tell the support agent which tool you want to activate — self-exclusion, deposit limit, loss limit, session reminder, cooling-off period, or marketing opt-out. Provide the details (e.g., limit amount, exclusion duration) and the agent will process your request immediately.
Once your request has been processed, you will receive a confirmation via email or live chat. Your chosen tool will be active on your freejili account right away — no waiting period for restrictions, only for limit increases.
It can sometimes be hard to tell when gaming has stopped being fun and started becoming a problem. Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use freejili's responsible gaming tools or seek support.
Answer honestly — this checklist is for your benefit only.
If you answered "yes" to two or more of the above, please consider using freejili's self-exclusion or cooling-off tools, or reach out to our support team via live chat. You are not alone — help is available.
Most freejili players enjoy gaming as a fun, social activity. Here are some practical tips to help keep it that way:
Remember: freejili is a form of entertainment. The ₱ you spend on gaming should be money you can afford to lose — just like a night out in BGC or a concert ticket. Never gamble with money set aside for rent, food, bills, or your family's needs.
In the Philippines, casino-style gambling is legally restricted to individuals aged 21 years and older. freejili strictly enforces this requirement. Every player who registers on the freejili platform must complete an age verification process using a valid government-issued Philippine ID before they are permitted to deposit real money or play any real-money games.
Accepted Philippine IDs for age verification include the PhilSys National ID, passport, driver's license, SSS/GSIS ID, and PRC ID. If a player cannot provide valid age verification, their account will be suspended and any deposits will be returned.
freejili also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered on freejili, please contact our support team immediately at [email protected].
freejili is built for Filipino players who want great games and a platform they can trust. Set your limits, play within your means, and enjoy the experience — that's the freejili way.
21+ For adults only. Please gamble responsibly. Gaming should be fun — keep it that way.